If you have trouble reading a page, filling out a form, or finding information on this site, email hello@hilopoolroom.com. Let us know which page you were on, what went wrong, and the best way to reach you. We aim to respond within 3 business days and can give you the information, or help you complete the request, another way.

We will share details about physical access to the club before we open, including the building entrance, elevator access, restroom location, and table and seating heights. If you have questions about access in the meantime, email hello@hilopoolroom.com.

Members, applicants, and day-pass guests can request a reasonable accommodation, such as help with entry or a change to how a booking rule applies to them, by emailing hello@hilopoolroom.com. We review each request individually and will work with you on a solution. Service animals are welcome.

We welcome suggestions on how to make our website and club easier to use. Email hello@hilopoolroom.com with any feedback.