Day-Pass Terms
Last updated: November 9, 2026
These Day-Pass Terms apply to everyone who buys or uses a Hilo day pass, including member-guest passes. By buying or using a pass, you agree to these terms, the House Rules, and Hilo's Privacy Policy.
Hilo, Inc., doing business as Hilo, 315 Meserole Street, Suite 308, Brooklyn, NY 11206.
Questions? Email hello@hilopoolroom.com.
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Day passes are $50, or $40 when a member buys a pass for a guest, plus applicable taxes. Passes must be bought online in advance and are subject to Hilo's approval. There are no walk-ins. Each pass gives you 24 hours of access, starting at the time you choose when you buy it.
Hilo offers a limited number of passes each day and may limit or stop offering them at any time. If Hilo declines a pass after charging for it, Hilo will refund the full amount.
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Pass holders must be 21 or older. Hilo may ask for a valid government-issued photo ID before or when you arrive.
Passes are personal and valid only for the approved person, date, and access period. They can't be transferred or resold.
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Cancel at least 24 hours before your pass starts for a full refund. Cancellations made less than 24 hours before the start time, and no-shows, are not refunded.
To cancel, use your booking confirmation or email hello@hilopoolroom.com.
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Hilo will send entry instructions or a time-limited digital credential for your approved access period. Don't share it, hold the door for anyone, or let anyone follow you in.
Please leave when your access period ends. Hilo may be unstaffed, so follow the entry instructions closely and contact Hilo if you have trouble getting in. Never force or prop open a door.
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Pass holders may use the social table and, when it isn't reserved, the flexible table. Pass holders can't book tables or use the two member reservation tables.
Social play uses a player list: each turn is one game, the winner stays, and the next person on the list plays. A pass does not guarantee a set amount of playing time or number of games.
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A member who buys a guest pass is responsible for the guest's conduct while at the club and, to the extent permitted by law, for any damage the guest causes. Guests must meet all of these terms.
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Follow the House Rules at all times. In an emergency, call 911 first, then tell Hilo at hello@hilopoolroom.com.
Billiards involves some risk of injury. Use reasonable care, and stop using any equipment that looks damaged. Hilo may end a visit without a refund for conduct that breaks these terms or the House Rules.
Nothing in these terms limits any right or remedy that cannot lawfully be waived.
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Keep valuables with you. Hilo isn't responsible for lost or stolen items, except as the law requires.
Security cameras record the common areas and entrance. See the Privacy Policy for how Hilo handles your information.